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Frequently Asked Questions

What Shipping Methods Are Available?

    1. Within Metro Manila:
      1. FREE DELIVERY for a single purchase of PHP 5,000.00 and above.
      2. For purchases below PHP 5,000.00, delivery charge will be
        shouldered by the client.
    2. Outside Metro Manila:
      1. otcer.ph ships its items through 3rd party couriers as listed below:
          • LBC
          • 2Go
          • Air 21
          • JRS Express
          • Xend
          • Express
          • Ups
          • DHL
          • FedEx
      2. Client will shoulder the shipping fees. A standard shipping fee of
        PHP285.00 is listed on the website. Note that actual fees will vary
        depending on the value, weight and dimensions of the item to be shipped.
        Kindly confirm the exact shipping fee with otcer.ph’s staff before
        payment.

 

What Payment Methods are available?

  1. Metro Manila:
    1. Cash on Delivery: Single Purchase worth PHP10,000.00 and below.
    2. Credit/Debit Card Swipe on Delivery(PayPal charges may apply)
    3. Direct Bank Transfer (Request details through our contact
      information)
    4. PayPal (PayPal charges may apply)
    5. Dragonpay
  2. Outside Metro Manila:
    1. Direct Bank Transfer (Request details through our contact information)
    2. PayPal (PayPal charges may apply)
    3. Dragonpay

Where can I visit your store?

otcer.ph is an online store and does not have a physical store. You are welcome to
visit our office for inquiries, payments and pick-up of items. We are located in
U326-327 Amazon Building, Riverfront Residences, Dr. Sixto Antonio
Avenue, Caniogan, Pasig City.

How do I apply for installment?

  1. Installment is only available within Metro Manila.
  2. For installment application it is required to send a scanned copy of the following
    requirements to info@otcer.ph:

    1. Blank Post Dated Cheque / credit card
    2. Proof of income
    3. Proof of billing
    4. Atleast 2 valid ID’s

How do I track my order?

  1. Metro Manila
    1. Status of your order can be monitored through our tracking system in the
      website.
    2. You may also contact us through our email, website chat and
      contact numbers.
  2. Outside Metro Manila
    1. Items can be tracked using the tracking number provided by the chosen
      third party courier. We will provide the tracking number once we have
      successfully processed the item and endorsed it to the courier.

 

How long will it take to get my package?

  1. All orders will immediately be processed after we receive and confirm the
    clearance of your payment.
  2. Metro Manila
    • Items will approximately arrive at the shipping address indicated by the
      customer within 2-3 days upon clearing of the payment.
  3. Outside Metro Manila
    • Items will approximately arrive at the shipping address indicated by the
      customer within 3-5 days upon clearing of the payment.
  4. Special Orders and Order Basis Items
    • Processing time for these kind of orders will take about 15-45 days.

 

Do I need an account to place my order?

  • Yes. Placing an order in our website will require you to create an account which
    will contain information that would make our communication easier and faster. If
    you refuse, for whatever reason, to create an account in our platform, you may
    contact us directly through email or any of our contact numbers for your orders.

How should I contact for inquiries?

  1. You can send your inquires to our website’s chat box which is manned by staff of
    otcer.ph
  2. You can also send inquiries to info@otcer.ph or through our Facebook page,
    Otcer.ph.
  3. Our hotline numbers are also available to receive your inquiries or any concerns.
    • Corporate Sales:  (+63) 917 1033 107 • (+632) 618 0391
    • Retail Sales: (+63) 917 504 0344 • (+632) 618 0891

How do I place an order?

  1. You can place your order through our website after creating an account. Simply
    add the items to your cart and select the “Proceed to checkout” button to proceed
    with your order.
  2. We will be contacting you about your order and other information needed after
    you have placed it. You can also contact us through our hotline numbers for
    placing orders.

Is buying online secure?

  • Buying online is relatively secure depending on the website visited. We at
    otcer.ph take various measures to ensure our website is secure. Such as the “https”
    in our URL that encrypts data sent from your browser and our website.

How will I know that you have received my order?

  1. Upon order placement through our website, you will receive an email containing
    the items you ordered and the information you entered in the checkout.
  2. To verify your order, otcer.ph will contact you through your telephone or mobile
    number, or through email to confirm your order.

How do I change the quantity of the product I want to buy

  • You can change the quantity of the product/s you want to purchase before you add
    the item/s to your cart.

How do I view the my shopping cart?

  • You can view your shopping cart after you have selected the items you want to
    purchase. Just click on the “View Cart” button located at the upper right side of
    the website.

How do I edit my shopping cart?

  • You can edit your shopping cart by viewing it and pressing the edit button
    present. You can also add and remove items from your cart.