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Frequently Asked Questions
Placing an order is easy!
Retail Customers:
- Browse our website and add the desired products to your cart.
- Sign in to your account or create a new account if you’re a new customer.
- Proceed to checkout and follow the prompts to complete your order.
Please note that product availability may vary. If you would like to confirm the availability of a specific item or have any questions about the stock, we recommend contacting our Sales Representative before placing your order. You can reach out to them through our chat feature or by sending an email to sales@otcer.ph. Our team will be happy to assist you and provide you with the most up-to-date information.
For Corporate, Government, Education, and other institutions:
Please contact our Sales Representative directly through chat or send us an email at sales@otcer.ph. We offer special pricing and discounts for bulk orders. Our team will provide you with a formal quotation to assist with your purchase.
We’re here to help, so if you have any questions or need assistance, please don’t hesitate to reach out to our customer support. Happy shopping!
Please contact our Sales Representative directly through chat or send us an email at sales@otcer.ph. We offer special pricing and discounts for bulk orders. Our team will provide you with a formal quotation to assist with your purchase.
We’re here to help, so if you have any questions or need assistance, please don’t hesitate to reach out to our customer support. Happy shopping!
We accept a pre-payment for all orders, which can be made through bank transfer or bank deposit
We partner with reliable third-party shipping couriers to ensure safe and efficient delivery of your orders. For NCR and Greater Manila Areas, we work with Lalamove, Grab Express, Borzo, Toktok, depending on availability. For areas outside Metro Manila and other provinces, our trusted couriers are AP Cargo and LBC. Please note that shipping fees are excluded for orders below Php 25,000.00 in NCR and outside Metro Manila. It’s important to keep in mind that shipping costs and delivery times may vary depending on your location. Rest assured, we will do our best to get your order to you as quickly as possible. However, please note that once the package is endorsed to the courier, any further handling or issues are at your own risk. We appreciate your understanding and cooperation in ensuring a smooth delivery process.
We understand the excitement of receiving your order promptly. Our goal is to process and ship orders as quickly as possible. Once your order and payment are cleared and confirmed, the standard processing time for NCR is 3-5 working days. For areas outside Metro Manila and provincial locations, please allow 5-15 working days for delivery. Please note that for items that are available on an order basis, the lead time may be longer, typically ranging from 45-60 working days. We kindly ask for your understanding as the lead time for order basis items is beyond our control.
Shipping times may vary depending on the shipping method you choose and your location. To get more precise information regarding the estimated shipping time for your specific order, we recommend reaching out to our friendly Sales Representative who will be happy to assist you.
We value your satisfaction and are committed to keeping you informed throughout the process. Should you have any further questions or need assistance, please don’t hesitate to contact our team. We appreciate your patience and cooperation as we work diligently to deliver your order to you in a timely manner.
To track your order, we will send you an email with an order tracking number once it has been shipped. You can use this tracking number to monitor the status of your shipment either on our website or the website of the shipping carrier. If you need any assistance or more information, our sales representative will be happy to help you via chat or contact.
We understand that circumstances may change, and you may need to cancel or modify your order. If you need to make any changes, please reach out to our customer support as soon as possible. We will do our best to assist you with your request. However, please note that once an order has been shipped, it is no longer possible to cancel or modify it. We appreciate your understanding in this matter.
We make every effort to ensure the accuracy of our website inventory. However, there may be instances where certain products are temporarily out of stock. Please note that prices and stock availability are subject to change without prior notice. We recommend reaching out to our Sales Representative or using our chat feature before making a purchase to verify the availability and pricing of the product you are interested in. Our team will be happy to assist you and provide you with the most up-to-date information.
At this time, we operate solely as an office-based company and do not have a physical store open to the public. Our location is in Pasig City. However, we have an online platform where you can conveniently browse and purchase our products. Our website provides detailed product descriptions, images, and specifications to assist you in making informed decisions. Should you have any questions or need further assistance, our customer support team is readily available to assist you through chat or email. We are committed to providing you with a seamless online shopping experience.
