At Otcer.ph, we stand behind the quality of our products. We offer a standard warranty for manufacturing defects on all eligible items. The duration and coverage of the warranty may vary depending on the product and manufacturer. Please refer to the product description or contact our customer support for specific warranty details.
We want you to be fully satisfied with your purchase from Otcer.ph. If you need to return an item, please carefully review the following guidelines:
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods, intimate or sanitary items, and customized or personalized items, are not eligible for return.
Timeframe: You may request a return within 7 days from the date of delivery. After this period, unfortunately, we cannot accept returns.
Return Process: To initiate a return, please contact our customer support team with your order details and reason for return. Our team will guide you through the return process and provide further instructions.
Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
- Please inspect your order upon delivery. If you notice any damage or missing items, please notify us immediately for prompt assistance.
- Some products may have specific return conditions or restrictions, which will be clearly stated in the product description or communicated to you at the time of purchase.
- Please keep any warranty cards, receipts, or proof of purchase for warranty claims or future reference.
For any further inquiries or assistance regarding warranty claims or returns, please contact our customer support team. We are here to help you.